Help
How the store works
The web store accepts the following cards: Visa, Visa debit, Mastercard, Mastercard debit, American Express, Discover, Diner’s Club, JCB, and Union Pay.
This web site uses industry-standard SSL encryption for security.
Bobkarty.com does NOT collect your credit card number. Payments are securely handled by our payment processor, Stripe, Inc. See Terms and Conditions for more information.
After your payment is processed, you will automatically be taken to a page where you may download the purchase immediately. You’ll also receive a payment confirmation email containing the download links. This message should arrive within a few minutes, but please allow up to an hour. Be sure to check your spam or junk mail folder.
Download links expire after 24 hours, so please download your files right away.
All sales are final. No refunds.
You must accept the Terms of Use before making a purchase. Click here to view them.
Music Download Help
Formats
MP3 is the most widely-supported audio file format. If you’re not sure which format to get, it’s the safest bet.
AAC files have better sound quality than MP3s. They work in iTunes (both Windows and Mac), and should work with most modern mobile devices. AAC is the format sold at the iTunes Store for downloads (“iTunes Plus”). It might not work with old and/or off-brand mp3 players. If in doubt, check your device’s manual or search the web.
Apple Lossless (Mac) and FLAC (Windows) are “audiophile” lossless formats which provide CD-quality sound. The tradeoff is that they take up more space on your device than AAC files.
Un-zipping
Files will download in a compressed format called zip. Example: Tanaora_Dia_Real_album_MP3.zip
On a Mac, double-click the zip file to un-compress it. The result should be a folder containing the song files.
On a PC, right-click the file and select “Extract All…”. If that doesn’t work, option double-click the folder, which should give a window listing the files. Press Ctrl + A to select them all, then drag them to a folder on your desktop.
In the unlikely event that neither of these works, download a free un-zipping application.
Adding Music to iTunes
In iTunes, go to File > Add to Library… and navigate to the un-zipped folder. Done!
Adding Music to Windows Media Player
Select the files, then right-click and choose “Add to Windows Media Player List”. Or drag and drop the files into the Windows Media Player window.
Downloading to Android devices
Un-zip the file(s) into your Music folder, then re-scan the folder. If your device lacks an un-zipping app, it might not let you download the file. In that case, you’ll need to get an un-zipping app.
Downloading to iOS devices (iPhone, iPad)
To add your purchases to Apple’s music player on iPhones and iPads, download them to your Mac or PC, and sync to your device via iTunes.
To use the files directly in iOS, without going through a Mac or PC, you’ll need to get third-party apps for unzipping and for playing audio files.
Problems with Downloading
If the download won’t start, or stops before completion, there can be many causes. Make sure you’re using the latest version of Firefox, Chrome, or Safari compatible with your device and operating system. If you’re having problems with one of them, try a different one. Try clicking on the download link again.
Other troubleshooting steps to try:
- Relaunch your browser.
- Restart your device.
- Restart your internet connection and/or wi-fi gateway.
- Empty the web browser’s cache.
- If you have a firewall and/or anti-virus software, disable them.
If you’re on a network, like a school or workplace, it’s possible that it places restrictions on downloads. In that case, contact the network administrator for help.
Receiving email from this site
To ensure that you receive emails – such as purchase receipts and responses to inquiries – follow the steps below for Gmail in a desktop web browser. For mobile devices and other providers, look for similar steps or consult the help documentation for your mail application.
If my message appears in your Spam/Junk Mail folder:
- While viewing the message, click on the downward-pointing triangle on the right side of the page, just to the right of the “Forward” arrow (and under the star icon). From the pop-up menu, select “Filter messages like this”.
- In the next window, in the “From” field, remove everything before the “@” sign, so you’re left with @bobkarty.com only. Click “Create filter with this search” at the bottom right.
- In the next window, click the checkbox “Never send it to spam”, and then click the blue “Create filter” button.
If you haven’t received any messages from me, even in your Spam folder:
- Click on the gear icon at the right of the browser and select “Settings” from the pop-up menu. This will open the “Settings” window.
- Click on the “Filters and blocked addresses” tab in the Settings window.
- Click “Create a new filter”. In the pop-up window, type @bobkarty.com in the “From” field and click “Create filter with this search.”
- In the next window, click the checkbox “Never send it to spam”, and then click the blue “Create filter” button.
General Web Site Help
Please use the latest version of Firefox, Chrome, or Safari compatible with your device and operating system. Other and/or older browsers might not work.
If you’re having problems with the music players or the web store, please make sure you have Javascript enabled in your browser’s preferences. Javascript is usually enabled by default.